Other Services Dunwoody, GA

5/7/2020

To Our Patients,

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

• Our office will communicate with you beforehand to ask some screening questions as well as complete check in and check out items, payment, and scheduling next appointment over the phone to make your visit efficient. You’ll be asked the same screening questions again when you arrive at the office at which time we will be taking and documenting your temperature.
• We will no longer have patients in our waiting room so that social distancing can be strictly maintained. Instead we will have you call us when you arrive and wait in your vehicle until we can immediately bring you to our operatory.
• We ask that you wear face masks and practice hand hygiene to protect yourselves and our staff until it's time for your treatment. We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
• You may see that our office will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
• Our doctors, hygienists and dental assistants will be utilizing additional personal protective gear., as well as other enhanced devices during your appointment to maintain the highest level of infection control in the office environment.
• Prior to your procedure, you will be asked to use a mouth rinse to help temporarily reduce the amount of micro-orgamisms present in the oral cavity.
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

Please support us as we strive to implement these and many other necessary changes that are designed to keep you and our team healthy. We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (770) 325-0626.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,
Dr. Plunkett, Dr Chaw & Team